Valuing Your Trust
We at Arunalaya value the trust you place in our organization. We collect information about each patient’s relevant medical condition, history, medication, and family illnesses to provide the best possible care. We understand the sensitive nature of this information and are committed to maintaining its confidentiality. We do not release or discuss patient-specific information with others unless it is appropriate and necessary to serve the patient, or as required by law.
Employee and Business Associate Responsibilities
Ashira Arunalaya Healthcare expects its employees and business associates to comply with these responsibilities. We insist upon the highest standards for customer information privacy and transactions.
Definition of Personal Information
“Personal information” refers to any data that can be used by itself to uniquely identify, contact, or locate a person, or can be combined with other available information to identify an individual.
Purposes for Collecting Personal Information
We collect your personal information for various regulatory and business purposes, including but not limited to:
Note: If you do not wish to share browsing information while surfing our site, you may opt out by adjusting your browser privacy settings.
Changes to Privacy Policy
Our privacy policy is subject to change at any time without notice.
Consent for Contact and Sharing Information
By providing your information, you consent to contact via calls, SMS, or emails, and to the sharing of your personal data through written or online communication, “click-through” agreements, oral conversations, interactive voice responses, or when you provide a missed call for marketing SMS campaigns.
Important: This consent overrides DND signups.
We assure you that your personal information will not be disclosed to unaffiliated third parties outside Arunalaya’s network and strategic/personal partners, to prevent invasion of privacy.
Sharing with Government Agencies
We may share your personal information with government agencies or authorized law enforcement agencies mandated by law for verification, prevention, detection, investigation, prosecution, or punishment of offenses, including cyber incidents.
Security Practices and Procedures
We adopt reasonable security practices and procedures—including technical, operational, managerial, and physical controls—to protect your personal data from unauthorized access or disclosure.
Access to personal information is limited on a need-only basis. Employees are bound by a Code of Conduct and Confidentiality Policies to safeguard your data.
Retention and Disposal
We retain your personal information as long as necessary to provide services or as required by law.
When disposing of your personal data, we follow reasonable procedures to erase or make it unreadable (e.g., shredding documents, wiping electronic media).
Internet Use and Security
While we maintain the security of our internet connections, risks outside our control may still exist.
Any information transmitted online is at your own risk, although we strive to ensure reasonable security measures against hacking and viruses.
Cookies
Cookies are small pieces of data stored on your browser by our web server for convenience.
We may place both permanent and temporary cookies on your device. Our cookies do not contain personally identifiable information.
Updating Personal Information
We aim to keep your records current. If any information changes or discrepancies are noticed, please update your details on arunalaya.com or contact our support team at +91 809008090 6/7 or support@arunalaya.com.
Consequences of Non-Compliance
Failure to adhere to our terms or privacy policy may result in removal of non-compliant data from our system. Depending on the severity, we may also discontinue some or all services offered to you.
Communications
We will communicate with you via the email and mobile number you provide.
Your email address is never shared outside Arunalaya.
Communications may include:
Feedback and Concerns
We are committed to safeguarding your personal information and appreciate your continued support.
For feedback or concerns regarding data protection, service delivery, or payment issues, please contact us at +91 88669 91000 or feedback@arunalaya.com.